Annual Systems Support Agreements
FRAMECAD offers annual Systems Support Agreements to provide remote and diagnostic support. An annual Systems Support Agreement means that FRAMECAD is partnered with you and is supporting your use of the FRAMECAD system. You will know that your support needs will be met by the FRAMECAD System experts quickly, to minimise costly downtime or delays. Our commitment to you is the first response to your support request within one business day.
One Systems Support Agreement covers you for all your FRAMECAD equipment, even if you have equipment in different countries or being run by different teams. Under your Support Services Agreement, you can lodge support issues for equipment and software, including general troubleshooting, diagnostics spare part identification, and basic software user guidance.
Once you have signed up to a Systems Support Agreement, you will have access to the MySupport in MyFRAMECAD to raise your support requests and to track your request as they are addressed.