FRAMECAD Your cold formed steel framing experts

At FRAMECAD we stand by our software and equipment. We provide the knowledge and support to empower our customers to get the very best from their FRAMECAD System. FRAMECAD's training, customer care, commissioning and scheduled servicing programs are developed to maintain productivity and return on investment for your business.

Our teams of customer care experts offer exceptional levels of ongoing support and expertise, worldwide. From the FRAMECAD Global Customer Care program to individual support packages for technical, engineering, software, design and construction – each customer is fully supported from start to finish.

UNPARALLELED OPERATIONAL SUPPORT

FRAMECAD offers customers a unique business intelligence and support system through the MyFRAMECAD customer portal. MyFRAMECAD gives online access to real time production information from your factory, 24/7 technical support, design and engineering tools and marketing resources. All this is design to ensure you minimize downtime, increase productivity and have accurate monitoring and reporting.
LEARN ABOUT MYFRAMECAD
FRAMECAD Global Customer Care

FRAMECAD Care is the global customer support service, which provides technical, software, engineering, and design and manufacturing support. The FRAMECAD Care team are a multi-lingual team of experts who respond to support requests 24 hours a day, to ensure clients’ projects are running at full capacity as soon as possible. The FRAMECAD Care team are based in our seven global offices and are available to travel to site.
TECHNICAL SUPPORT

Good technology requires quality maintenance and support to continually perform at its optimum. FRAMECAD technical support services are staffed by a team of machine engineers and technicians who are located in our global network of regional offices and who travel anywhere in the world to support our customers with their manufacturing solutions. FRAMECAD also offer Support Agreements for ongoing piece of mind,. Visit our technical support page for more info.
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ENGINEERING SUPPORT

Some of the world’s most experienced and knowledgeable engineers can be found within the FRAMECAD Engineering team. The team are actively engaged in Cold Formed Steel Design and Research & Development, and are experts in design for earthquake and hurricane wind environments.

It's our Support Services that make FRAMECAD stand out

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SOFTWARE SUPPORT

FRAMECAD understands how important it is that the users of our software are consistently supported as they use our world leading designing and detailing software, FRAMECAD Structure, FRAMECAD Detailer, and FRAMECAD Factory. Users of FRAMECAD Software have access to 24 hour rapid response support through FRAMECAD Care.
FRAMECAD TRAINING

FRAMECAD is committed to supporting its customers with a proven training scheme to ensure your success. Whether you're starting your factory layout for the first time or you're already well established. Before the construction process starts, through to completion, our experts will be on hand to help you grow and develop based on your unique needs. Learn more about our Construction and Software Training.
FRAMECAD Training

Support Services

UNPARALLELED OPERATIONAL SUPPORT

FRAMECAD Global Customer Care

TECHNICAL SUPPORT

ENGINEERING SUPPORT

It's our Support Services that make FRAMECAD stand out

SOFTWARE SUPPORT

FRAMECAD TRAINING

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