What information do we collect?
On the Website we may ask you for personal information such as: your first and last name, e-mail address, job title, landline phone number, mobile phone number and other relevant personal information. We may also ask you for information relating to your company such as company name, company website address, company billing address, company shipping address and other relevant information.
When you purchase products or services from us on the Website you may be asked for credit card information such as first name and last name, credit card type, credit card number and expiry date, 3 digit verification code (CCV). This information is used to process payments however we do not store this information. It may be stored by our payment agents.
Where we receive personal information about you from other individuals, companies and organisations, we rely on these third parties to obtain your consent for us to use this information.
If you provide personal or other information to us you warrant the accuracy of such information and, where it is information about someone other than yourself, you warrant that you have that person’s consent to provide such information for the purposes specified.
Why do we collect your information?
We primarily collect different types of personal information about our users to fulfil their requirements for our products and services, to process orders, to carry out or respond to requests, to respond to their related enquiries or for any other purpose identified at the time the information is requested.
Use and/or disclosure of your information
We also may use the personal information we collect from you:
(A) to pass information to our authorised distributors, agents, service providers and employees, in order to effectively supply products or carry out our services; your information helps us better respond to your individual needs;
(B) to provide you with marketing material or email updates, with your consent; and/or
(C) to improve the quality and efficacy of our products and services and our marketing strategies.
We may disclose personal information from time to time to:
(B) Google Analytics, Mailchimp and Hubspot.
(C) persons authorised by you to receive information held by us or identified by us at the time the information is requested from you;
(D) as part of any investigation into you or your activities where we reasonably believe that disclosure is necessary to the police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator;
(E) as part of a sale (or proposed sale) of all or part of our business; and/or
(F) as required or permitted by any applicable law.
We do not sell or make available any part of your personal information for use by other service providers for the purpose of marketing and promotional communication.
How do we protect your personal information?
FRAMECAD takes reasonable measures (physical, organisational and technological) to safeguard against unauthorised access to your personal information and to safely store your personal information.
However, you acknowledge that the internet is not a secure medium and the privacy of your communications and personal information can never be guaranteed.
When you visit the Website we automatically log your computer’s IP address, browser type and access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (that is, information about which screens our users visit on our site).
This data helps us to determine what content our users find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information unless required by law.
Users who do not register with us may browse the site without providing any personal information. These visits are also tracked for the purposes outlined above.
A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a small piece of data sent from a website and stored in your web browser while you are browsing that website. Every time you load the website, the browser sends the cookie back to the server to notify the website of your previous activity.
• Determine if you have previously visited the Website;
• Identify pages you have accessed; and
• Manage access to secure parts of the Website if you are allowed to access them (e.g. by logging in with the appropriate credentials)
The cookies used on the Website do not allow us to collect any personally identifiable information about you. If your browser is configured to reject all cookies you will be unable to access certain parts of the Website that require cookies in order to access. This includes (but is not limited to) MyFRAMECAD and the products and services available through MyFRAMECAD. In addition, if your browser is configured to reject cookies you may experience impaired performance of the Website and an impaired user experience.
To ensure you have the best experience possible, we recommend that you accept cookies. You may still be able to use some information-only pages even if you do not accept cookies.
How can you update and access your personal information?
Under applicable law you may have the right to seek access to and update the personal information we hold about you. We may charge a fee to cover the costs of meeting your request.
If you would like to seek access to personal information we hold about you, if you no longer wish us to collect, use or disclose any personal information for the purposes described above, or if you have any questions or complaints about how we collect, use, disclose, manage or store your personal information, please contact our office from the contact information available [on the ‘contact us’ page of the Website].
If we do not hear otherwise from you, we will assume that the information you provide is accurate and up-to-date and that you consent to the collection, use and disclosure of the personal information you provide us about yourself or others for the purposes described above.
Communication with you
From time to time we may send out email messages alerting you that products or services are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes. If you wish to opt-out of receiving promotional materials from us, please contact us on www.framecad.com/en/contact-us/
Where you are a registered user of MyFRAMECAD we may send you out alerts and user generated emails that are functionalities of the portal and therefore cannot be unsubscribed where you wish to retain access to MyFRAMECAD.
Your feedback is always welcome
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