After Sales Technician - Americas

After Sales Technician - Americas

About the role

This is a fantastic opportunity for an experienced and enthusiastic technician to join our growing team. You’ll help us and our customers by providing the highest levels of technical support and customer service ensuring maximum uptime of their FRAMECAD manufacturing equipment.

 In this role, you will be responsible for:

  • Installation & commissioning of new equipment at customer sites
  • On-site technical preventative and remedial maintenance
  • Trouble shooting electro-mechanical & hydraulic (and related) issues in the field, and via our service ticketing system.
  • Carrying out service/maintenance call at customer sites, and virtually, as required
  • Training of customer staff in the operation and maintenance of their equipment
  • Promotion of FRAMECAD services, support, and products to optimize the operation and uptime of machines.

 

While extensive training with our experienced team will be provided, we’re keen to talk to motivated individuals who can hit the ground running.

 

What we are looking for:

An important element of this role is successfully managing customer expectations as you work to resolve any issues at hand. Along with this you will need:

  • Electro-mechanical and hydraulic systems installation and/or diagnostic experience
  • Strong analytical and diagnostic skills
  • Strong customer service and communication skills
  • An enthusiastic, motivated individual, with a “can do” attitude
  • Ability to work autonomously and in high pressure situations
  • Ability to travel extensively

 

Culture
As a result of hard work and great success, our team is growing fast. And there’s more to come. You can experience the passionate environment of an entrepreneurial organization, whilst enjoying the impressive resources of an international company.

 

About FRAMECAD

FRAMECAD is a successful, cutting-edge business with innovation at its core. We design and build the world’s most advanced design, engineering, and manufacturing system for cold formed steel construction.

To apply for this role please send your resume and a cover letter to careers@framecad.com

*To apply for this role you must have the right to live and work in the USA*

To view the full job description, click here.

 

 

If you want to know more about FRAMECAD and what we do, take a look around our website: www.framecad.com

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